Return & Exchange Policy

By making a purchase at Nail Formula, you acknowledge that you have read the return policy of www.nailformula.ca as mentioned on this page and agree to abide by them. Any disputes arising between person(s) and Nail Formula will be settled by arbitration with a neutral third party in Vancouver, B.C. Canada.

*Return & Exchange Policy is subject to change without prior notice. It is the customer's responsibility to check the policy prior to making any new purchases.

 

Handling Fee

Once you place your order, we can cancel it and issue a full refund within the first 24 hours. However, between 24 hours to 48 hours, due to Shopify’s handling fee, Nail Formula will charge a 20% handling fee for your order. *Please note that if Nail Formula provides a tracking number for your order within those 24 hours, we will not be able to cancel or refund the order.* Additionally, the remaining amount after deducting the 20% handling fee will be converted into a discount code that can be used on your next purchase. Thank you for your understanding!

 

Return Process

We are not accepting any refund or exchange in-store and online purchase except the quality problem.

*ALL FINAL SALE ,NO EXCHANGE NO REFUND*

Upon receiving your package, any returns must be accompanied by the original receipt or invoice. If items are defective, damaged during shipment, or incorrect, please notify us at nailtatca@gmail.com within 3 days of receiving your shipment.

Returns are only accepted for items with quality issues or incorrect items, which will be inspected by Nail Formula for eligibility. Eligible returns must be shipped back to our location within 3 days of being approved by Nail Formula following inspection.

 

Please note that Nail Formula only issues refunds for items with a confirmed manufacturer’s defect or if an incorrect item was sent. All returns must first be inspected and verified by our team.

 

If the items returned were shipped “free”, part or all of the original shipping fees from your order may be subject to deduct.

 

Once the package reaches our location, please allow 10-14 business days for the return to be processed. Refunds will be issued using the original payment method.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and a receipt or invoice of purchase is required. 

Several types of goods are exempt from being returned and are not eligible for refunds, including:

• Perishable goods such as seminars, tutorial videos, or magazines

• Intimate or sanitary products

• Hazardous materials

• Flammable liquids or gasses

• Gift cards

• Downloadable software products

• Certain health and personal care items

• Any item returned more than 3 days after being approved by Nail Formula, following an inspection for eligibility, will not be accepted for a refund or exchange

Please note that if you are shipping an item over $75 back to our location, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Order Negligence

We will not issue refunds for orders that are returned due to the customer's failure to pick up the package from the post office within the retention period. As an alternative, you may choose to pay the shipping fee again, and we can resend your order to you. 

P.O. Box Deliveries

If an order is placed with a P.O. Box address, delivery will be attempted. However, if the delivery fails and the items are returned to us or lost, we will not issue refunds for your orders. 

*Note that item(s) on final sales or clearance are not eligible for returns.*