Get in Touch
Get in Touch — Your questions matter to us.｜联系我们，每一个问题我们都认真对待。
We’re here to support you with any questions regarding orders, products, wholesale opportunities, or brand collaborations. 无论您对订单、产品、批发合作或品牌相关事宜有任何疑问，我们都在这里为您提供协助。
We typically reply within 1–2 business days. 我们通常会在 1–2 个工作日内回复您的讯息。
Customer Support Email ｜ 客服信箱
support@nformula.life
For order inquiries, product questions, after-sales assistance, and general support. 用于订单查询、产品问题、售后服务与一般客服咨询。
Wholesale & Partnerships ｜ 批发与合作洽询
partners@nformula.life
For salons, distributors, creators, and brand collaboration requests. 适用于沙龙、批发商、创作者与品牌合作需求。
Store Location ｜ 线下门店
Visit our physical store for in-person shopping, product testing, and creator experience. 欢迎前往我们的线下门店，现场选购、试用产品并体验创作灵感。
Address ｜ 地址
Unit 2165, 8766 Mckim Way, Richmond, BC, Canada
加拿大卑诗省列治文市 Mckim Way 8766号 2165 室
Phone ｜ 电话
+1 (604) 767-9277
If the line is busy, please reach us via email. 如遇忙线，欢迎透过 Email 与我们联系。
Store Hours ｜ 营业时间
Wednesday–Sunday: 1:00pm – 7:00pm
周三至周日：下午 1 点至晚上 7 点
Customer Service Hours ｜ 客服时间
Monday – Friday, 10:00 AM – 6:00 PM (PST)
周一至周五，上午 10 点至下午 6 点（北美太平洋时间）
Additional Notes ｜ 附加说明
• For order inquiries, please include your order number. • 若为订单相关问题，请附上订单编号以便加速处理。
• For wholesale requests, a brief business introduction helps us respond faster. • 批发合作请提供简单业务介绍，以协助我们快速评估。
• For product troubleshooting, attaching photos is helpful. • 若为产品使用疑问，可附上照片以便我们更精准协助。